Shipping & Returns

MONEY-BACK GUARANTEE

We offer a 30-day money back guarantee. Please contact hello@ecoora.com to arrange for a return and refund (Original Shipping is non-refundable).

Please make sure your items are properly packaged when being returned. If you are returning glass bottles, please wrap them in bubble wrap or make sure they are properly insulated so they don’t break. Refunds will not be issued for broken bottles.

To protect ourselves from fraud, this is only valid on first time purchases within 30 days of purchase and does not pertain to third-party items. Please also note that we do not accept returns for items shipped internationally.

DELIVERY

Our aim is to provide customers a fast and reliable delivery service.

All items are typically dispatched within 24 hours from the order being placed – and depending on your location, delivery times may vary. (Please see below for information on deliveries relevant to your location). Orders will not be dispatched on public holidays or weekends – these orders will be sent out within the next 1-2 business days.

We expect all items to arrive in perfect condition.  In the unlikely event your items don’t reach you in perfect condition please contact us as soon as possible and we will arrange immediate replacement and return of the damaged goods.

Whilst every effort is made to ensure your order reaches you in a timely manner, we are unable to accept any liability for delayed delivery caused by any third party.  Please also provide us with a physical address as we are unable to deliver to a PO Box.

SHIPPING COSTS

New Zealand

Flat rate $6.50 shipping applies, Free shipping for orders over $150.

Up to 24 hours to process, 2-4 working days to deliver.

(Rural deliveries may take longer)

Australia

Flat rate $20 shipping applies on all orders.

Up to 24 hours to process, around 10 working days to deliver.

Tracked

International Orders

For all international orders outside Australia we use NZ post.

International shipping times are estimated by NZ Post to take between 10-21 working days (excluding public holidays) dependent on country.

Shipping will be auto-calculated at checkout based on individual country.

Tracking limited.

ARE THERE ANY ADDITIONAL CHARGES FOR INTERNATIONAL ORDERS?

International orders may attract local Customs taxes or duties on arrival to your country. These taxes/duties are required to be paid by the purchaser and are not the responsibility of Eco Ora. Please check with your local Customs agency regarding the tax/duty likely to be charged prior to ordering.